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Frequently Asked Questions

Our first priority is the safety of our customers and our warehouse crew. 
All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages. 

During these uncertain times, return deadlines are the last on your mind. We’ve doubled our normal 30-day return window so that all orders placed between March 1 and May 31 can be returned within 60 days of purchase. Aside from that, all return procedures will remain the same. 

Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@epxee.com

Customer Support Hours:

Monday - Friday: 8:00 AM - 5:00 PM PST

Saturday - Sunday: Closed


Please note: Orders placed on weekends and holidays will start processing the following business/working day.

Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.


These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.


Please feel free to contact your local customs office for any additional information or questions.